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KNOWLEDGE PROCESS OUTSOURCING
(KPOs)
The success of off-shoring Business
Process Operations (BPO) sector in India has led
to the emergence of KPO sector in India. Knowledge
Process Outsourcing (KPO) can be simply defined
as an off shoring of knowledge intensive business
processes that require specialized domain-based
expertise. KPO delivers high value to organizations
by providing domain-based processes and business
expertise rather than just process expertise.
These processes demand advanced analytical and
specialized skill of knowledge workers that have
domain experience to their credit. KPOs are significantly
higher on the value chain as compared to BPOs
and involve processes that demand advanced information
search, analytical, interpretation and technical
skills as well as some judgement and decision-making
process.
KPO services enable enterprises to
- Reduce design-to-market lead times
- Manage critical hardware efficiently
- Provide research on markets, products and
services
- Enhance organizational effectiveness in business
administration
As per Nasscom estimates, the KPO industry was
expected to grow by 45 per cent by 2010. Out of
the $16 billion which the KPO industry was likely
to assume by 2010, around $12 billion would be
outsourced from India. Further, it has been estimated
in a study by Evalueserve that as many as 2,50,000
such professionals would be hired by the Indian
KPO providers by 2010.
Advantage India
- Highly competitive and qualified workforce
- Cost competitiveness
- Operational efficiencies
- English level proficiency of workforce
- Locational advantage
Potential areas for KPO services
- Business & Market Research
- Data Analytics
- Equity, Financial and Insurance Research
- Training & Consultancy
- Pharmaceuticals and Biotechnology
- Medical Services
- Research & Development
- Network Management
- Business and Technical Analysis
- Learning Solutions
- Animation & Design
- Writing & Content Development
- Legal Services
- Intellectual Property Research
Key Players in the KPO sector
- Office Tiger
- The Smart Cube
- Smart Analyst
- Evalueserve
- RocSearch
- MarketRX
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